Due to Sherlock's strict hygiene policies, certain items, it is not possible for us to accept returns on Hand Sanitizers and Facial Masks as we cannot re-sell them to other customers.
Gift boxes are non-returnable.
Also, any gift box replacements you have asked for will not be gift wrapped..
Products that are sold as combos cannot be returned as individual items.
In the interests of hygiene, we may refuse returns where it's obvious that the item has been used for shaving, washed or soiled.
Refunds & Returns will be provided only in rare cases within 3 days of its delivery. Please contact our customer support team via email firstname.lastname@example.org within 3 days of its delivery to help you further in your case. Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.The customer will have to ship the product back to our warehouse on their own behalf. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their invoices intact.
We take 3 to 5 business days from the date of receiving of the products trysherlock.com to initiate NEFT transfer and 7 to 10 days for their fund into your Credit/Debit/Net banking account after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In the case of any refund discrepancies, trysherlock.com may at its sole discretion, request you to share with us a screenshot of your bank statement.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
You can cancel an order until it has not been packed in or shipped from our Warehouse. This includes the gift items also. Just email us at email@example.com and we would help you out. Any amount paid will be credited into the same payment mode using which the payment was made.
Damaged/Defective Products Received:
Err.. We really don’t want this to happen! Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for replacement.The sad thing is, it’s out of our hands sometimes
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:
When you open the box, look the product over carefully for any broken parts. Drop us a mail at firstname.lastname@example.org and attach a photo of the damaged item. We would ship a new product asap or refund your money.
Now this really embarrassing. We don’t like this either, but stuff happen. If it ever happens to you, contact us and we’ll help you out solving the problem. We would ship the missing product asap or refund your money.